Authorized Channels
Make payments only through official Jenovate channels shared by the authorised team.
03 Refund Policy
Payments, Refunds & Reschedule Policy
Transparent policies help everyone. This page explains payments, refund requests, cancellations, and batch rescheduling for Jenovate learning programs.
1 Pricing & Payments
All payments must be made on the official Jenovate website, payment link, or approved enrolment channel. Prices and offers are confirmed before payment.
Payment Records
Keep your transaction ID, receipt, registered phone number, and enrolled course details for support.
2 Refund of Courses
Refund eligibility depends on the selected program, access status, batch start date, and service usage. Once learning access, mentor allocation, or onboarding starts, refunds may be limited or unavailable.
3 Non-Refundable Policy
Some services may be non-refundable
Administrative charges, payment gateway fees, completed services, downloaded resources, issued certificates, consumed mentor time, and project support may not be refundable.
4 Rescheduling Policy
Before Batch Start
You can request a batch change before onboarding begins, subject to availability.
After Batch Start
Rescheduling after class access begins depends on mentor availability, batch capacity, and program rules.
5 Alternative Resolution
Course Review
We may review your issue and suggest batch shifts, support intervention, or alternate learning access.
Customer Support
Contact support as soon as possible with your request details so the team can evaluate options.
6 Dispute Procedure
For refund or reschedule help, contact Jenovate support with your registered name, phone number, course, batch, and payment reference.
Final Notes
Jenovate encourages learners to review course details, dates, deliverables, and eligibility before payment. This helps keep enrolment decisions clear and avoids confusion after access begins.
Learner Acknowledgement
By completing your payment, you acknowledge that you have read and agreed to this policy, including non-refundable items and reschedule conditions.